UPDATED 14/05/2020: Following the government’s predicted easing of lockdown restrictions, we are anticipating a phased reopening beginning on 1st June. We are currently working to ensure we can provide complete safety to all our staff and customers. As soon as we have all logistical measures in place, we will begin to reschedule all missed collections and appointments.
We have been experiencing a high volume of enquiries while we have been in forced closure (our sincere apologies to all callers who were diverted to our “overflow” voicemail inbox with our Christmas Closure answer message). We have now taken two staff members off furlough to man our phones, starting this week. The phones will be open during our normal office hours, 9-5 Monday-Saturday and 11-4 on Sunday.
Please note that our dealership, shop and workshop are still closed to the public and will not be able to deal with any enquiries in person.
Due to the new government restrictions, we are now closed until our anticipated phased reopening starting 1st June.
We will be unable to carry out all collections, appointments, services and rental bookings due during this time, but we will of course reschedule with you as soon as we are able to. Collections, servicing and booked appointments will resume as scheduled from 1st June unless you are contacted to say otherwise.
Our affiliate storage site and trade centre will also be closed to ensure maximum security and total adherence to government guidelines.
We will be trialling a new online chat feature while our physical site is closed.
Manufacturers Extend Limit for Annual Services
For customers whose vehicle requires servicing in the coming months weeks we will be extending the deadline by four months.
We understand that the restrictions currently in place will affect your ability to present your vehicle for a pre-booked annual habitation service.
During this period, we will not penalise our Customers for a late service, provided that the service is carried out as soon as possible once the situation is resolved.
For those whose seal control was planned during the lockdown, don’t panic, we will take this into account, no need to rush you to your distributor as soon as you get back 😊:
Therefore, we plan to give 6 months of time for the the motorhome coming to end between March 1st and June 30th.
For example, check planned in March, you have until September to make it happen
These dates may, of course, be different depending on the upcoming déconfinement instructions.
Manufacturers Phased Reopening
UK manufacturers Swift and Elddis are also planning phased reopening at the start of June.
From everyone here at Preston Caravans and Motorhomes, we’d like to extend a very sincere thank you to all our loyal customers who have been so understanding during this difficult time.
We look forward to welcoming everyone back to our dealership once it is safe and legal to do so.